What is a chatbot?

A chatbot is a software application that uses artificial intelligence (AI) and natural language processing to understand user questions and return automated responses, simulating human conversation via websites, application on mobile devices, etc.

What are examples of chatbots?

During the COVID-19 pandemic, many organisations used chatbots to communicate with their audiences, including on public health. For example, the World Health Organization (WHO) launched the WHO Health Alert2 chatbot to combat misinformation on COVID-19.

Thinking of creating a chatbot? Find out more in the following document.